Refund policy

At Manceli, every piece is designed to be worn and loved every day. If your order is not quite right, we are here to help.

30-day returns

You can return any piece within 30 days of delivery, for any reason. To be accepted, the piece must be:

  • unworn, unaltered and in its original condition;
  • returned in its original packaging, with all tags and accessories.

For hygiene reasons, earrings must be returned unworn.

How to return a piece

  1. Email contato@manceli.com with your order number and the piece you would like to return.
  2. We will reply within 1 business day with the return address and instructions.
  3. Send the piece back within 14 days of receiving our instructions.

Return shipping is paid by you, unless the piece is faulty or is not what you ordered. We recommend a tracked shipping service.

Refunds

Once we receive your return, we refund the price of the piece to your original payment method within 10 business days. Original shipping fees are refunded only when the piece is faulty or is not what you ordered. Depending on your bank or PayPal, the funds may take a few more business days to appear.

Faulty, damaged or incorrect items

If your piece arrives damaged, is faulty, or is not what you ordered, contact us with your order number and a clear photo of the issue. We will replace it or give you a full refund, including the original shipping, and we will cover the return shipping.

1-year warranty

Every Manceli piece comes with a 1-year warranty against manufacturing defects, counted from the day your order is delivered. It covers defects in materials or workmanship that show up with normal wear, such as a broken clasp, a loose stone or a faulty finish. It does not cover damage from accidents, misuse or alterations, everyday wear such as small scratches, lost pieces, or stones lost after an impact.

To make a claim, email contato@manceli.com with your order number and a photo of the issue. If your piece is covered, we will repair or replace it, or refund it if a replacement is not available. The warranty is in addition to your 30-day returns. Read more on our Warranty page.

Exchanges

The quickest way to exchange a piece is to return it for a refund and place a new order for the piece you would like.

Cancellations

You can cancel your order free of charge until it has been dispatched. Please email us as soon as possible. Once your order has been dispatched, you can still return it under this policy.